Effective and last updated: September 24, 2026
This Policy applies to Pro and Elite subscriptions and one-time listing boosts purchased through Quotendra. It forms part of the Terms of Service.
Pro and Elite renew monthly until cancelled. You may cancel at any time through the billing controls. Cancellation stops future renewal; paid features remain available through the end of the current paid billing period.
Subscription charges are non-refundable and unused time in a current billing period is not refunded or converted to cash. Deleting an account does not create a refund. This does not limit a remedy that applicable law cannot exclude.
Upgrades and downgrades may take effect immediately. The payment provider may calculate a prorated charge or account credit for the remaining billing period. A credit is applied to eligible future provider invoices and is not a cash refund unless required by law.
A 7-day or 30-day boost is a one-time digital promotional service. Once activated, the purchase is final, non-transferable, and non-refundable. The duration begins when the payment is confirmed and the boost is applied.
If a paid boost does not activate because of a verified Quotendra or payment-processing failure, contact support promptly. After confirming the failure, the Operator may restore the full purchased duration or issue a refund. A temporary ranking change, user-unpublished listing, account deletion, or lack of business results is not an activation failure.
Report a duplicate or unauthorized charge promptly to support and your payment provider. We may request transaction details and identity verification. Chargeback rights and mandatory legal protections remain unaffected.
Approved refunds are returned through the original payment method. Provider and bank processing times vary. Exchange-rate movements, intermediary charges, and bank fees may cause the amount received in another currency to differ from the original converted display.
Email support@quotendra.com with the account email, charge date, product, and payment reference. Do not send full card details. Requests are reviewed under this Policy and applicable Nigerian law.