Effective and last updated: November 5, 2026
This Policy applies to Quotendra Pro and Quotendra Elite software subscriptions. Orders are processed by Paddle.com, our Merchant of Record, which issues refunds on our behalf. This Policy forms part of the Terms of Service.
Pro and Elite renew monthly until cancelled. You may cancel at any time through the billing controls. Cancellation stops future renewal; paid features remain available through the end of the current paid billing period.
If you are not satisfied with a new subscription, you may request a full refund within 14 days of the initial purchase. After 14 days, charges for the current billing period are non-refundable and unused time is not refunded. This does not limit any right that applicable consumer law cannot exclude.
Upgrades and downgrades may take effect immediately. The payment provider may calculate a prorated charge or account credit for the remaining billing period. A credit is applied to eligible future provider invoices and is not a cash refund unless required by law.
You can cancel at any time from the billing controls in your account. Once cancelled, you will not be charged again, and your paid features remain available until the end of the period you have already paid for.
If paid software features are unavailable because of a verified Quotendra fault, contact support promptly. After confirming the fault, we will restore access, extend the subscription for the affected period, or arrange a refund for that period.
Report a duplicate or unauthorized charge promptly to support and your payment provider. We may request transaction details and identity verification. Chargeback rights and mandatory legal protections remain unaffected.
Approved refunds are returned through the original payment method. Provider and bank processing times vary. Exchange-rate movements, intermediary charges, and bank fees may cause the amount received in another currency to differ from the original converted display.
Email support@quotendra.com with the account email, charge date, product, and payment reference. Do not send full card details. You can also request a refund directly from Paddle through the link in your order receipt email or at paddle.net.