Quotendra

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Frequently asked questions

How requests for quote work, how supplier verification is earned, how prices are converted into your currency, and who can leave a review.

Requests for quote (RFQs)

How does a request for quote work on Quotendra?
You describe what you need once — scope, volume, timeline and budget range — and send it to the suppliers you have shortlisted. Each supplier receives the same request and replies with a structured quote containing an amount, a delivery time and a message. Every quote and message stays in one thread attached to the request, so nothing is scattered across inboxes.
How many suppliers should I send a request to?
Three to five is the practical range. Fewer than three gives you no benchmark; more than five increases evaluation work faster than it improves your options, and response rates fall. You can send the same request to several suppliers at once from the directory or the compare tray.
What happens when I accept a quote?
Accepting a quote marks that request as awarded, closes the other open quotes on it, and generates a PDF of the accepted quote — including the original currency, the conversion rate and the rate date when a conversion applies. The PDF is emailed to both you and the supplier, and remains available from the request thread.
Can I decline a quote or cancel a request?
Yes. You can decline individual quotes with an optional note, and close a request entirely if your requirement changes. Suppliers are notified either way, and the full history stays on the request for your records.

Supplier verification

What does a verified supplier badge mean?
A verified listing is one where the company's core details have been checked and recorded: registered company information, headquarters country, team size, founding year and any certifications the supplier has provided documentation for. Verification covers who the company is, not a guarantee of how any single project will go.
How is response time calculated?
Response time is measured from the platform's own records — the time between a request being sent to a supplier and their first substantive reply, averaged over recent requests. It is not self-reported, so it stays honest as a supplier gets busier.

Pricing and currency conversion

Why do I see prices in my own currency?
Suppliers list prices in the currency they trade in. So that you can compare them at a glance, listed prices and quotes are converted into the currency you have selected (USD, EUR or GBP). A note on every converted figure tells you it has been converted rather than quoted in that currency.
Which exchange rates are used, and how current are they?
Rates come from a public exchange-rate feed and are refreshed daily. The date of the rate in use is shown in the footer and printed on quote PDFs alongside the original amount and the rate applied, so any converted figure can be audited later.
Is the converted amount what I will be invoiced?
No. The contractual amount is always the one in the supplier's own currency on the accepted quote. The converted figure is for comparison and budgeting; your bank's rate on the payment date will differ slightly.

Reviews and ratings

Who can leave a review?
Only a buyer who has an accepted quote and a completed request with that supplier. Reviews written this way are labelled as verified on the platform, so a supplier's rating reflects real work rather than anonymous opinion.
How is a supplier's overall rating calculated?
The rating is the mean of that supplier's published reviews, recalculated whenever a review is added, edited or removed. The review count is always shown alongside it, because a 5.0 from two reviews and a 4.6 from ninety are not the same signal.
Can a supplier delete a bad review?
No. Suppliers cannot edit or remove reviews. They can report a review that breaks the content rules — abuse, confidential information, a competitor posting — and a moderator reviews the report. Reviews are only removed for a rule breach, never for being negative.